Complaints Policy

What should I do if I have a complaint?

We are committed to meeting if not exceeding our clients’ expectations whenever possible. As much as we all dislike receiving complaints, we recognise that dissatisfied clients have a right to complain and to have their complaint handled. Clients who take the time to complain may well still have confidence in us and want to continue dealing with us.

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within 10 days, please contact us on 07 4638 4233 or put your complaint in writing and send it to our offices at 13a Bowen Street, Toowoomba 4350. We will try and resolve your complaint quickly and fairly.

Fitton Insurance Brokers Australia Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to AFCA. AFCA can be contacted at:

Phone: 1800 931 678

Email: info@afca.org.au Website: https://www.afca.org.au/

What arrangements do we have in place to Compensate clients for Losses?

Fitton Insurance Brokers Australia Pty Ltd has a professional indemnity policy (PI policy) in place. The PI policy covers us and our employees for claims made against us and our employees by clients as a result of the conduct of us or our employees in the provision of Financial Services. Our policy will cover us for claims relating to the conduct of employees who no longer work for us. This policy satisfies / these policies satisfy] the requirements for compensation arrangements under section 912B of the Corporations Act.

Any questions?

If you have any further questions about the financial services Fitton Insurance Brokers Australia Pty Ltd provides, please contact us at the address on the front of this document.